We answer All emails.  If you do not  receive a reply within a  reasonable period of time, than please check that your email is working properly and/or that your spam blocker or junk mail filter is not blocking our emails.

Please, either  re-send the email or  fax it to us: 203-276-0551

Tracking:.  Some items are simply not trackable on our system at any time, period.. Ground orders normally ship within 1-2 business days, excluding weekends, holidays.

Normally, Ground packages may take up to 8  business days, excluding weekends, and holidays to deliver, even though your tracking may  "not work " ,  So PLEASE allow 8 business days excluding weekends and/or Holidays BEFORE you ask us to look into your "lost " package for you.   You Will need your invoice number on your confirmation email to track your package with UPS, if it is a trackable item.

Orders shipped by Air: If your order was requested 2nd day air or Next Day Air,  it will be shipped that way under normal circumstances.  

Ordering something by 2nd or next day air does not always mean it will be delivered in one or two days. It means that we will ship it with that chosen method. Actual delivery times are not guaranteed.  As such, Charges pertaining to air charges once billed, provided that the item was shipped by your requested method, are not refundable under any circumstances. We do our  absolute best in getting all packages out on time however we are not responsible for UPS or Fed-X or other courier delay, weekends, holidays, or peak demand times such as December.